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How to: Domains
How do I switch service providers?
Can I renew a domain in REDEMPTION period?
How do I update my admin contact info before my transfer?
How do I change my domain's information?
Can I renew domain that is about to be deleted?
What is CLIENT DELETE PROHIBITED?
What is Domain Locking?
Can you change my DNS (name server) settings?
 
Q:How do I switch service providers?

A:If you find your Registration Service Provider (RSP or "Reseller") is not responsive or is not providing suitable services, you may transfer your domain registration to another Registration Service Provider. As an additional benefit, the transfer adds another year of registration onto the domain even if the domain has expired. It will also reset the domain's login/passwords if you have lost access to the domain.

Once your domain is with your new Provider, they should provide you with most of the support you need, including changing DNS/Name servers, login/passwords, technical and customer support, etc.

You should check that the RSP's support, services, domain management options and language meet your needs because providers differ widely in these matters. Absent any problems with an invalid Administrative email address (which is used to confirm transfers) this process can be completed in a few hours.

If a domain no longer has a working Admin Email address, the domain owner must follow the instructions found at http://adminchange.com to update this address.

If the domain owner has received a working login/password from the RSP, they can follow the login instructions provided. These instructions allow you to manage your domain record, by changing domain details online.

The admin contact address is the most powerful address on the domain record. It is used to receive login/passwords sent by RSPs, and to confirm Domain Record Transfers. For these reasons, domain owners should _always_ keep this address up to date to avoid potential inconvenience.
Q:Can I renew a domain in REDEMPTION period?

A:Unfortunately, when a domain has been in expiry and not properly renewed for at least 40 days is deleted from the Registrar's database. After this point, the Registry will hold the domain in the "Redemption Grace Period" for 30 days.

.COM and .NET domains will show this as Status: REDEMPTIONPERIOD
.ORG, .INFO, .BIZ and others will show this as Status: PENDING DELETE RESTORABLE

Please note that attempts were made to contact the Email addresses on the domain's registration record. Having current, valid contact information is a requirement for all who register a domain name, as highlighted in the agreements when the domain was first registered. Renewal reminders and other important information are sent to these contacts, and having an invalid email address or aggressive SPAM filters in place will prevent delivery of these messages.

The Registry-imposed Redemption Grace Period lasts for 30 days, and it's still possible to recover a domain in this state. However, it is more time consuming and complicated than if the domain was "renewed" normally during the first 40 days of expiration. The Registration Service Provider who the domain was with before it was deleted facilitates it's recovery and you should contact them to begin this process. If you are unable to contact your RSP, please contact our Sales department directly at sales@opensrs.org. They will determine if your Registration Service Provider is still in business and will help you remedy the situation.

In general the Registry will drop the domain between day 70 to 75 after the expiration date. However, THERE IS NO METHOD TO DETERMINE EXACTLY WHICH DAY THE DOMAIN WILL DROP. The Registry randomizes the drop process over a 5 day period in order to provide equal opportunity for the general public to re-register the domain.
Q:How do I update my admin contact info before my transfer?

A:Managing your contact information is very important, as the listed contacts for your domain are the only people who can make important changes. You should keep your contact information as up-to-date as possible.

In order to update contact information, you will need to log into Manage at http://www.domainwebhostingetc.com/ with your domain management username and password. This information should have been provided to you by your Tucows reseller at the time you purchased your domain.

If you have lost your domain management username and password, your reseller should be able to send the information via email to the listed admin contact for your domain.

1) Log in using your domain name, username and password.

2) Along the top of the page that appears after a successful login, you'll find links to change your organization, admin, billing or technical contact. Choose the contact whose information you would like to change, and click on the appropriate link.

3) The "Edit information" page will appear. Just change the information in the fields as necessary. If you need to change the same information in the other contacts (billing, etc), scroll down to the bottom of the page where you see "also apply these changes to" and click "yes" in the radio buttons that are beside the other contacts.

4) After you've finished. Click "Save information"

If the listed admin contact email for your domain is no longer valid (for example, if that person has left your company and his or her email address no longer works), we can change the listed admin contact for you.

Assuming your listed admin contact information is correct but the email address ONLY is incorrect, we'll accept a FAXed request with a valid photo ID. With these, we can process an admin email contact change for you.

In cases where you will need prove you are indeed the actual Registrant for the domain, you will have to FAX in a signed request for an admin email change with the following info, depending on whether the Registrant is listed as an individual, or a registered company name:

Individual:
--------------
Simply fax in a signed request to update the Admin email address, and accompany this by a clear photocopy of any valid government issued photo ID (passport, drivers license, etc..).


Company Name:
--------------------------
- A signed fax on company letterhead requesting the Admin email update
- Photocopy of any government (Federal/State) photo ID or drivers license that will represent the listed names on any of the following documents as an authorized representative of the Registrant.
- Business registration documents
or/
- Letters of incorporation
or/
- Previously filed tax remittance forms
If you need to send FAX us documents regarding a change in your Admin contact information please FAX 416.531.2516 and put to the attention of OpenSRS Admin.


Q:How do I change my domain's information?

A:There is a lot of information available with respect to your domain, and you have the power to make changes to this information.

Before we go into how you can log in and make changes to your domain, let's take a look at what information there is, and how it's categorized.

OWNERSHIP PROFILE
A profile is a way of keeping track of several domains that are owned by the same entity. If you have several domains, you can store them all in one profile, or you can create multiple profiles to store multiple domains. This can be handy if you have one domain registered for a business and one domain for your personal use, for instance.

Your profile is comprised of a username, a password and one or more domains which are connected to your username/password combination.

You can change your profile's password, or create a new username/password combination so other people can make certain changes to your domain. Additionally, this sub-user's ability to change information about your domain can be restricted. This is a great idea if you'd like to delegate some tasks to another person, but you don't want to give that person full access. This can come in handy if, for instance, you'd like an employee to handle some changes to your domain, but you don't want that employee to transfer your domain's ownership to herself!

CONTACT INFORMATION

This is information about the person or people responsible for different aspects of your domain. One person can be in charge of all aspects, or several people can take on different roles. Let's look at those roles:

ORGANIZAION CONTACT
This is information about the entity that owns the domain. It can be an individual or a company

BILLING CONTACT
This is information about the individual who is responsible for payments with respect to the domain. It's important to keep this information current because all communication involving payment will go to this person. Should this information be out-of-date, it's possible that you'll experience an interruption in service due to non-payment of a bill.

TECHNICAL CONTACT
This is the entity responsible for the technical administration of your domain. It's a good idea to add a sub-user (usually your ISP or Web hoster) , who can make changes to your domain's DNS records, while reserving the right to make other changes for yourself.

MANAGE NAME SERVERS
Name servers are the computers that "point" your domain (eg. auntietheresa.com) to an IP address (eg. 123.456.789.0). You can "point" your domain to any IP you like, provided you have permission from the owner of the computer connected to the IP!

RESELLER CONTACT
Your reseller is the entity who sold you your domain, usually an ISP or Web hoster. That entity is responsible for providing you with technical and customer support. You can choose to display or conceal information about your reseller.

Now that we've looked at the information available surrounding your domain, let's get into how to log in and make and changes you may require:

1) Start up a Web browser and go to http://www.domainwebhostingetc.com/ and click Manage
2) You'll see a box where you can type in login information. Go ahead and type in your domain name, username and password in the appropriate boxes. Make sure you use small letters; the login information is case sensitive.
3) Once you've logged in, you'll see the domain management screen, you can choose to manage your profile information, any of your contact information (organization, technical, billing or admin) your reseller contact info or your name server information.

Changing Domain Profile Information:

It's a good idea to change this information when if a person who had access to the profile should no longer have access, or if you would like another person to have limited access to your domains (eg you hired someone to build your site and you'd like that person to have permission to change name server information but not contact information).

1) Click on the Profile link. You'll have three options: Change password, Create/Manage a Sub User or Change Ownership of a domain.
a) To change password, click on the relevant l link and type the new password into the text boxes. You have to type it twice to confirm. Make sure you remember wither you used large or small letters!
b) To create or manage a sub-user, click on the appropriate link. If you haven't created a new username, type the new name and passwords in the appropriate boxes. Then you can choose which information the new user will be permitted to change. Click "yes" on the appropriate boxes.
c) Click on save configuration (or reset if you made a mistake).

NOTE: This screen can also be used to delete a sub-user. If you're concerned about security it's a good idea to delete an existing sub-user when that person should no longer have access to your domain. You can create a new sub-user if necessary.

To change any of the contact information:

a) Click on the appropriate link
b) Edit the information in the text boxes as necessary
c) Scroll to the bottom of the page. If one person serves as all contacts, you may want to change the corresponding information in the other contacts by clicking on the "yes" option beside the relevant contact.
d) If there are several domains in your profile and you'd like to change the contact information in all of them, choose "yes" beside the "all domains" option.
e) You're finished! All you have to do is click "Save configuration" (or cancel if you've made a mistake).

Changing Ownership of a domain:
You can change a domain's ownership to another profile. PLEASE NOTE: THIS DOES NOT CHANGE ANY OF THE CONTACT INFORMATION! Also, this is different from transferring a domain to another RSP or registrar. This option merely moves your domain into another ownership profile.

To change domain to another ownership profile:

a) Click on the "Change ownership of domain" link
b) Type the new profile's name and password into the relevant fields, if you want to move this profile to a brand new domain OR
Click on the "move to existing profile" or "move all domains to existing profile" option, then type a domain what exists within the new profile into the text box.
c) Click "Change owner" and you're done!


Once you've finished editing the necessary information about your domain, you can just click on "logout" at the top of the screen. Your domain's information will be saved and updated.
Q:Can I renew domain that is about to be deleted?

A:Unfortunately when a domain has been in expiry and not properly renewed for at least 40 days is deleted from the Registrar's database. After this point the Registry will hold the domain in the "Redemption Grace Period" for 30 days.

.COM and .NET domains will show this as Status: REDEMPTIONPERIOD .ORG, .INFO, .BIZ and others will show this as Status: PENDING DELETE RESTORABLE

Please note that attempts were made to contact the Email addresses on the domain's registration record. Having current, valid contact information is a requirement for all who register a domain name, as highlighted in the agreements when the domain was first registered. Renewal reminders and other important information are sent to these contacts, and having an invalid email address or aggressive SPAM filters in place will prevent delivery of these messages.

The Registry-imposed Redemption Grace Period lasts for 30 days, and it's still possible to recover a domain in this state. However, it is more time consuming and complicated than if the domain was "renewed" normally during the first 40 days of expiration. The Registration Service
Provider who the domain was with before it was deleted facilitates its recovery, and so you should contact them to begin this process. If you are unable to contact your RSP, please prepare a new email and contact our Sales department directly at sales@opensrs.org and they will
determine if your Registration Service Provider is still in business, and will help you remedy the situation.

Here is a summary of the drop timeline:

- Domain expires and begins 40 day Grace period where a standard renewal can be made
- 40 days of grace pass, Registrar deletes the domain from their database and asks the Registry to do the same
- Registry holds domain in 30 day Redemption Grace Period
- Domain enters 5 day randomized deletion process, and redemption is no longer possible. This is PENDINGDELETE for COM/NET, and "PENDINGDELETE SCHEDULED FOR RELEASE" for others

In general the Registry will drop the domain between day 70 to 75 after the expiration date, however THERE IS NO METHOD TO DETERMINE EXACTLY WHICH DAY THE DOMAIN WILL DROP. The Registry randomizes the drop process over a 5 day period in order to provide equal opportunity for the general public to re-register the domain.


Q:What is CLIENT DELETE PROHIBITED?

A:This status means the domain is not locked and may be transferred at any time.

Some registrars mistakenly assume the status: clientDeleteProhibited means that the domain is locked. We have double checked with the root registry and this is not the case.

The fault lies with the gaining registrar and must be fixed on their side.

Q:What is Domain Locking?

A:Domain Locking is designed to prevent domains from being transferred without the Domain Owner's express consent. It also prevents nameserver changes.

Your Registration Service Provider (who registered the domain and collected payment) is able to lock/unlock your domain. Please contact them directly to make any changes.
Q:Can you change my DNS (name server) settings?

A:No we can't. Because we don't have your login/password information, we can't login to your Domain Admin Control Panel to make the changes to Nameserver, it must done through the Manage Interface by yourself. You can find the Manage Interface at: http://www.domainwebhostingetc.com/

Enter your domain/username/password. If you do not have this info, please contact your Registration Service Provider, who handled registration and payment for this domain.

Select "Manage Name Servers"

Add the new nameserver in the "Adding New Name Servers" section. Please note that only the name is required. The IP is determined automatically.

Once the new nameservers are added and display properly, you can delete the old nameservers by clicking on "Remove" and then "Save Configuration"
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